Help Centre

Search for an answer, or contact the Falogis team.

Buying

How do I find an item?

Use the search bar on the homepage, or open Browse to filter by category, location, price and condition. You can also dictate a search using the microphone icon.

Buying

What if I can't find what I need?

Post a buyer request describing the item, your budget and your location. Flagging it urgent is free for every registered buyer and gets it a red badge, homepage promotion and priority ranking. Sellers see approved requests and come to you.

Buying

Is Falogis holding my money?

No. Falogis is a marketplace: buyers and sellers arrange payment and delivery between themselves. Inspect items before paying and avoid advance transfers to strangers.

Selling

How do I post a listing?

Open Sell, choose a category, complete the required details and add clear photos. Your listing goes to a moderator and appears publicly once approved.

Selling

How long does approval take?

Most listings and buyer requests are reviewed within a few hours on business days. You get a notification as soon as a decision is made.

Selling

What does “changes requested” mean?

A moderator needs something corrected before the listing can go live. Open My Listings, read the note on the listing, tap “View & fix listing”, correct it and resubmit for review.

Selling

Why was my photo rejected as a duplicate?

Every photo is fingerprinted. Photos already used by another seller — or lifted from another listing — are flagged so buyers can trust what they see. Upload your own photos of the actual item.

Selling

What are the photo requirements?

JPG, PNG or WebP, under 5MB each, at least 500×375 pixels and in focus. Sideways photos are corrected automatically, blurry ones are rejected.

Plans & limits

How many listings can I have?

Free members have 5 active listings, Premium 20 and Business 50. Every listing runs for 30 days and can be renewed. The published price list on the Premium page is always the authoritative one.

Plans & limits

What happens when a listing expires?

It stops showing publicly and frees a slot. Renew it from My Listings to run for another 30 days — nothing is deleted.

Plans & limits

What does Premium include?

Premium sellers unlock buyer contact details, message buyers, save requests and get priority placement. Posting an urgent buyer request is free for everyone — no plan required.

Plans & limits

How do I upgrade, and when does a plan expire?

Open Premium and choose a plan. Subscriptions expire automatically at the end of their term and your limits return to the Free plan until you renew.

Storefronts

Is a Digital Storefront the same as a seller plan?

No. A seller plan controls how many listings you can run. A Digital Storefront is a separate branded shop page with its own approval and verification.

Storefronts

How do I get a verified badge?

Open a business store, submit your identity and business documents, and our team reviews the store for verification.

Storefronts

Can I see how many people visit my shop?

Yes. My Store shows shop visits, unique visitors and product views for the last 30 days.

Requests & concierge

Why can't I see a buyer's phone number?

Buyer contact details are private. Premium sellers can unlock them from the Urgent Buyer Requests feed.

Requests & concierge

What is Falogis Concierge?

A paid sourcing service: you describe what you need, and a Verified Partner sources it for you and posts progress updates until you confirm completion.

Advertising

What is the difference between a sponsored listing and an advert?

A sponsored boost promotes one of your own listings. An advertising banner is a brand slot on the homepage or a category page, booked with the Falogis desk.

Account & safety

I forgot my password.

Use Forgot password on the sign-in page and follow the emailed reset link.

Account & safety

How do I report a listing or a member?

Use the report option on the listing or contact us. Reports go straight to the moderation team.